Cancellation policy

Cancellation Policy

The cancellation of a reservation must comply with the terms outlined below. By confirming a booking, the GUEST agrees to these conditions.

1 Standard Cancellation

• Free cancellation period: Reservations canceled at least 15 days before check-in are eligible for a full refund of the amount paid, excluding any non-refundable fees explicitly stated at booking.
  
  

2 Late Cancellation and No-Show

• Cancellations made less than 15 days before check-in or in the event of a no-show will not be eligible for any refund.
  
  
• In such cases, the full booking amount remains due and payable.
  
  

3 Modifications

• Requests to modify the reservation (dates, number of guests, or property) must be submitted in writing.
  
  
• Any modification is subject to availability and may incur additional charges.
  
  
• Changes are only considered valid if confirmed in writing by the OWNER.
  
  

4 Exceptional Circumstances

• Refunds or cancellations due to force majeure (natural disasters, government travel restrictions, pandemics, or other events beyond control) will be considered on a case-by-case basis.
  
  
• In such cases, the OWNER reserves the right to offer a full refund, credit for a future booking, or alternative accommodation.
  
  

5 Security Deposit

• The security deposit is separate from cancellation refunds.
  
  
• If a cancellation occurs according to the refund terms, the deposit will be fully refunded, provided no damage has occurred prior to cancellation.
  
  

6 Acceptance

By making a reservation, the GUEST acknowledges and expressly agrees to comply with this cancellation policy.